Terms & Conditions

1. Acceptance of These Terms

These Terms & Conditions ("Terms") are a binding agreement between you and GEKALAB concerning your access to and use of gekalab.com, GEKALAB client workspaces, software, hosted features, integrations, and related services (collectively, the "Services").

By accessing or using the Services, creating an account, accepting an order, or authorizing someone to use the Services for your organization, you agree to these Terms. If you do not agree, do not use the Services.

2. About GEKALAB and the Services

GEKALAB is an AI, automation, and software agency. Our Services may include AI chatbots and website assistants; AI voice agents and receptionists; task-specific AI agents and internal business assistants; workflow and business-process automation; CRM and business-system integrations; SaaS and custom software development; websites, e-commerce, portals, and web applications; API and webhook development; cloud deployment; AI and automation consulting; and maintenance, training, and support.

We may deliver a custom customer project, configure or integrate third-party systems, provide advisory work, or provide access to a GEKALAB-hosted product or workspace. Available features and responsibilities depend on the customer's plan, configuration, connected providers, and applicable written Order.

Information on the public website is general information. It is not a binding proposal, professional legal, financial, or medical advice, or a promise that a particular feature or outcome is available to every customer.

3. Eligibility and Authority

You must be legally able to enter into a contract and use the Services in accordance with applicable law. If you use GEKALAB for a company or organization, you represent that you have authority to bind it. The organization is responsible for activity performed through accounts and workspaces it controls.

The Services are intended for businesses and adults. They are not directed to children under 13.

4. Accounts and Workspaces

You must provide accurate account information and keep it current. You are responsible for safeguarding sign-in credentials, connected-account access, recovery methods, and devices used to access GEKALAB. Notify us promptly at support@gekalab.com if you suspect unauthorized access.

Workspace owners and administrators control invitations, roles, permissions, configurations, and connected services. They are responsible for granting access only to authorized people and removing access when appropriate. You may not share credentials in a way that bypasses account or plan controls.

5. Orders and Professional Services

Consulting, discovery, solution architecture, experience design, custom development, implementation, integration, testing, deployment, training, maintenance, managed services, and other professional work may be governed by a proposal, order form, statement of work, or similar written agreement (an "Order"). An Order may define scope, deliverables, customer responsibilities, fees, milestones, acceptance, ownership, support, and project-specific terms.

If an Order conflicts with these Terms, the Order controls for that engagement. Changes to scope, assumptions, dependencies, or requested deliverables may require written approval and may affect fees or timelines. Estimates are not guarantees unless an Order expressly says otherwise.

Customers must provide timely decisions, accurate requirements, suitable content and data, authorized access to relevant systems, and any other dependencies identified in an Order. Delays, defects, or additional work caused by missing or inaccurate customer inputs, third-party limitations, or scope changes may change the delivery plan. Acceptance procedures and post-launch support apply only as stated in the Order.

6. Fees, Billing, and Taxes

Fees, billing frequency, payment dates, usage allowances, and any subscription term are shown in the applicable Order, plan, invoice, or checkout flow. You agree to pay authorized charges when due and provide accurate billing information. Unless stated otherwise, quoted fees exclude applicable taxes, duties, and third-party charges.

A subscription renews automatically only when disclosed in the applicable Order or purchase flow. Cancellation, credits, and refunds are governed by the applicable Order and mandatory law; GEKALAB does not promise a general refund right beyond those terms. We may use a payment processor and do not require customers to provide complete payment-card details directly to GEKALAB where the processor collects them.

7. Customer Data and Instructions

As between the customer and GEKALAB, the customer retains its rights in information, content, documents, messages, configurations, branding, requirements, datasets, source materials, system information, and other material submitted, made available for a project, or processed through its workspace ("Customer Data"). The customer gives GEKALAB a limited right to access, host, copy, transmit, process, display, and use Customer Data only as necessary to assess, build, test, deploy, provide, secure, maintain, and support the Services, comply with documented instructions, and meet legal obligations.

The customer is responsible for the accuracy, quality, legality, and permitted use of Customer Data. The customer must have all notices, consents, permissions, and lawful bases needed for GEKALAB and connected providers to process it, including data concerning staff, leads, clients, website visitors, and communication recipients.

8. Acceptable Use

You may not use the Services to:

• break applicable law, infringe intellectual-property, privacy, publicity, or other rights, or facilitate fraud or deception;
• send unlawful, deceptive, unsolicited, or abusive communications, or disregard required consent, identification, opt-out, or suppression obligations;
• upload malware, attempt unauthorized access, probe or disrupt systems, defeat security controls, or interfere with other customers;
• use credentials, tokens, data, or connected accounts without appropriate authorization;
• submit content that is unlawful, threatening, exploitative, or designed to cause harm;
• reverse engineer or copy protected elements of the Services except where applicable law expressly permits it; or
• resell, sublicense, or provide the Services to third parties except as permitted by an Order.

You must comply with reasonable technical limits, provider policies, and security instructions associated with the Services.

9. E-Mail, Messaging, and Bookings

GEKALAB may support e-mail sending, inbox synchronization, replies, follow-ups, notifications, lead handling, and appointment booking through customer-connected accounts. The customer controls its business communications and is responsible for recipient authorization, message content, sending identity, required notices, opt-out handling, suppression lists, and compliance with applicable marketing, privacy, and communications laws.

Automated or AI-assisted drafts, classifications, reminders, and follow-ups must be configured and reviewed appropriately. Calendar availability and booking information may depend on third-party provider data and customer configuration. Customers should verify material appointments and communications rather than relying on automation as the sole record.

10. Connected and Third-Party Services

You may choose or authorize GEKALAB to connect services such as Google, Microsoft, SMTP or IMAP e-mail providers, AI providers, payment services, Telegram, CRM, e-commerce, accounting, cloud hosting, domains, websites, databases, APIs, and other business tools. You authorize GEKALAB to access and process information from a connected service only to perform the agreed or enabled functionality.

Your use of a third-party service remains subject to that provider's terms, policies, availability, quotas, and technical decisions. GEKALAB does not control third-party services and is not responsible for their independent acts or changes. Disconnecting or revoking a provider may stop related features. Details are provided in our Privacy Policy.

11. AI-Assisted Features

Some Services use artificial intelligence to generate or assist with responses, drafts, classifications, summaries, recommendations, knowledge retrieval, voice interactions, and workflows. This includes AI features in GEKALAB-hosted products and AI solutions designed or integrated for customers. AI output is probabilistic and may be incomplete, inaccurate, outdated, or unsuitable for a particular purpose. You are responsible for reviewing output before relying on, publishing, or sending it.

Do not use AI output as the sole basis for legal, medical, financial, employment, credit, safety-critical, or other high-impact decisions. Customers must configure appropriate human oversight and must not represent AI-generated content as independently verified when it has not been verified.

12. Intellectual Property

GEKALAB and its licensors retain all rights in the Services, website, platform, software, designs, documentation, trademarks, methods, templates, and technology, excluding Customer Data and deliverables expressly assigned under an Order. These Terms give you a limited, non-exclusive, non-transferable, revocable right to use the Services for authorized internal business purposes during the applicable term.

Ownership and permitted use of custom deliverables are governed by the applicable Order. Unless an Order expressly assigns them, GEKALAB retains its pre-existing and reusable materials, methods, know-how, libraries, templates, tools, and platform components. Open-source and third-party components remain subject to their respective license terms. If you voluntarily provide feedback, you permit GEKALAB to use it without restriction or payment, provided we do not publicly identify you without permission.

13. Confidentiality

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will use reasonable care to protect it and use it only for the relationship. This does not cover information already lawfully known, made public without breach, independently developed, or lawfully received without a confidentiality duty.

A party may disclose confidential information when legally required, where permitted giving reasonable prior notice and assistance. An Order or separate nondisclosure agreement may provide additional terms.

14. Service Availability and Changes

We work to operate GEKALAB-hosted Services reliably, but availability may be affected by maintenance, updates, emergencies, internet conditions, third-party providers, customer configuration, security events, or circumstances outside reasonable control. Delivered customer systems may also depend on the customer's infrastructure, hosting, administrators, suppliers, and ongoing maintenance. Unless an Order provides a specific service level, the Services do not include guaranteed uptime or response times.

We may modify features to improve security, reliability, compliance, or functionality. We will use reasonable efforts to avoid materially reducing paid functionality during an active term without notice or an appropriate alternative where practical.

15. Suspension and Termination

You may stop using the Services and request cancellation according to the applicable Order or account process. GEKALAB may restrict or suspend access when reasonably necessary to address non-payment, unlawful or abusive use, a security threat, provider restriction, material breach, or legal requirement. Where practical, we will provide notice and an opportunity to correct the issue.

Either party may terminate an Order as its terms permit. Upon termination, access may end and outstanding fees remain due. Provisions that by their nature should survive—including payment, ownership, confidentiality, disclaimers, liability limits, indemnification, and dispute terms—continue. Retention and deletion are handled under the Privacy Policy and applicable Order.

16. Privacy and Data Protection

Our Privacy Policy explains the personal information and connected-service data GEKALAB collects or processes, how it is used and shared, safeguards, retention, OAuth disconnection and revocation, deletion requests, and user rights. The Privacy Policy is incorporated into these Terms.

Depending on the engagement, an Order or separate data-processing agreement may define additional roles and obligations for customer-controlled personal data.

17. Disclaimers

To the fullest extent permitted by law, and except for express commitments in an applicable Order, the Services are provided "as is" and "as available." GEKALAB disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation.

GEKALAB does not guarantee a particular commercial result, lead volume, conversion rate, search ranking, revenue outcome, AI response, third-party decision, or compatibility with every external system. Nothing excludes a warranty or right that applicable law does not allow the parties to exclude.

18. Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, business opportunity, or data, arising from the Services—even if advised that such loss was possible.

Except for amounts owed, misuse of the other party's intellectual property, breach of confidentiality, indemnification obligations, fraud, wilful misconduct, or liability that cannot legally be limited, each party's total aggregate liability will not exceed the fees paid or payable to GEKALAB for the affected Service during the twelve months before the event giving rise to the claim. An Order may state a different limit.

19. Indemnification

To the extent permitted by law, you will defend and indemnify GEKALAB and its personnel against third-party claims, damages, and reasonable costs arising from your Customer Data, unlawful or unauthorized use, communications or campaigns, violation of another person's rights, or material breach of these Terms. GEKALAB will provide reasonable notice and cooperation. You may not settle a claim in a way that admits fault by or imposes obligations on GEKALAB without consent.

20. Governing Law and Disputes

The governing law, courts, and any agreed dispute process for a paid engagement are those stated in the applicable Order. If no Order specifies them, governing law and jurisdiction will be determined under the laws and conflict-of-laws rules that apply to the relationship and the parties. Mandatory consumer or statutory rights remain unaffected where they apply.

Before filing a formal claim, each party agrees to give the other written notice describing the dispute and make a good-faith effort to resolve it for at least thirty days, unless urgent relief or a legal deadline requires earlier action.

21. General Terms

You may not assign these Terms or an Order without GEKALAB's consent, except as part of a permitted business transfer. GEKALAB may use subcontractors and service providers and remains responsible for its contractual obligations. Neither party is liable for delay caused by circumstances beyond reasonable control, except payment obligations.

If a provision is unenforceable, it will be limited or removed to the minimum extent necessary and the remainder continues. Failure to enforce a provision is not a waiver. These Terms and applicable Orders form the entire agreement regarding their subject matter and replace prior discussions on that subject.

22. Changes to These Terms

We may update these Terms to reflect changes in the Services, law, security requirements, or business practices. We will post the revised version here and update the date above. Where required or where a change materially affects an active paid Service, we will provide additional notice. Continued use after revised Terms take effect constitutes acceptance to the extent permitted by law.

23. Contact Us